Shipping & Refund

When it comes to shipping and refunds, NITIGO is committed to providing a seamless experience for our customers. We understand the importance of receiving your order promptly and ensuring your satisfaction with our products. Read on to learn more about our shipping and refund policies.

Shipping

At NITIGO, we offer fast and reliable shipping options to ensure that your emergency weather radios reach you in a timely manner. We partner with trusted shipping carriers to deliver your order safely. Here are some key details about our shipping process:

  • We offer free shipping on all orders within the United States.
  • International shipping is available for an additional fee. Please note that customs duties and taxes may apply, and it is the customer's responsibility to cover these charges.
  • Once your order is placed, it will be processed and shipped within 2-3 business days.
  • You will receive a shipping confirmation email with a tracking number to monitor the progress of your delivery.
  • Delivery times may vary depending on your location. Typically, orders within the United States are delivered within 3-5 business days.
  • If you have any questions or concerns regarding the shipping of your order, please don't hesitate to contact our customer support team at support@nitigo.com.

Note:We do NOT ship to P.O. Box.

 

Refund

We want you to be completely satisfied with your purchase from NITIGO. If for any reason you are not satisfied, we offer a hassle-free refund policy. Here are the important details:

  • You have 30 days from the date of receiving your item to request a return and refund.
  • To be eligible for a refund, the item must be in its original condition, unused, and in the original packaging.
  • Please contact our customer support team at support@nitigo.com to initiate the return process. They will provide you with a return shipping label and instructions on how to return the item.
  • Once we receive the returned item and verify its condition, we will process your refund.
  • Refunds will be issued to the original payment method within 10 business days.
  • If you have any questions or concerns about the refund process, please reach out to our customer support team.

Shipping costs must be covered by the buyer in the following situations:

No reason returns: If you wish to return a product without any specific reason, the shipping costs will be the responsibility of the buyer.

Returning products for any reason other than a proven defect: If you decide to return a product for any reason other than a proven defect, you will be responsible for covering the shipping costs.

Buyer's accidental returns: If you accidentally return a product, the shipping costs will need to be covered by you.

Returning personal items: If you are returning personal items, such as clothing or accessories, the shipping costs will be your responsibility.

Returning items claimed to have defects but found by Mefirt quality control to be in working condition: If you claim that an item has a defect but our quality control determines that it is in working condition, you will need to cover the shipping costs for the return.

If you have any further questions or concerns regarding shipping and refunds, please contact our customer support team at support@nitigo.com.

At NITIGO, we strive to provide exceptional customer service and ensure your satisfaction with our products. If you have any further questions or need assistance, please don't hesitate to contact us. We are here to help!